Refund policy
Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- Items must be unused, unworn, unwashed, and in their original condition
- All original tags and packaging must be intact
- Items marked as final sale are not eligible for return
Return Process
To initiate a return, please contact us at hyveralise@gmail.com with:
- Your order number
- Reason for return
Once your return request is approved, we will provide return instructions.
Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service, as we are not responsible for lost return packages
No Restocking Fees
We do not charge any restocking fees for returned items.
Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 7 business days
- Refunds will be issued to the original payment method
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
Exchanges
If you wish to exchange an item for a different size or color, please contact us at hyveralise@gmail.com. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number so we can resolve the issue promptly.
Contact Information
For questions regarding returns and refunds, please contact us:
Email: hyveralise@gmail.com
Address: Via Milano, 20100 Milan, Italy