Shipping policy
Thank you for shopping with us. Below you’ll find important information regarding our shipping services.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking details.
Please note: The total time to receive your order is the sum of the Processing Time (1–3 days) plus the Shipping Time (7–20 days).
Shipping Rates & Delivery Times
We are pleased to offer FREE STANDARD SHIPPING on all orders, with no minimum purchase required.
- Standard Shipping: 7-20 business days (Free)
Shipping Locations
We ship to:
- European Union countries
- Selected international destinations
If your country is not available at checkout, please contact us at hyveralise@gmail.com.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number to monitor delivery status. If your order contains multiple items, they may arrive in separate packages at different times, as they may be dispatched from different warehouse locations.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.
Shipping Delays
Delivery times are estimates and may be affected by factors beyond our control, including customs delays, weather conditions, or carrier issues.
Incorrect Address
Please ensure all shipping details are correct at checkout. We are not responsible for delays or lost packages due to incorrect addresses.
Lost or Damaged Orders
If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery at hyveralise@gmail.com, including your order number and supporting photos if applicable.
Contact Information
Email: hyveralise@gmail.com
Address: Via Milano, 20100 Milan, Italy